Refund policy

REFUND & RETURNS POLICY

Custom-Made Products

All EyeLights headlight kits are custom made to order. Each unit is individually produced and assembled specifically for your order after it is placed. Because of this made-to-order production process, we are unable to accept returns, exchanges, or cancellations for reasons of change of mind, incorrect ordering, buyer's remorse, fitment preferences, or dissatisfaction with the design or color once the product has been manufactured and shipped.

Please review your order carefully before completing your purchase, including your selected color, size, and vehicle compatibility. If you are unsure whether our product will fit your vehicle, please contact us before ordering — we are happy to help you confirm compatibility and measurements.

When a Refund Is Available

Refunds and replacements are only available in the following circumstances:

The item arrives physically damaged in transit, or the item is defective and does not function as intended upon arrival.

In these cases, we will offer a replacement unit or a full refund, at our discretion, at no additional cost to you.

7-Day Notification Requirement

To be eligible for a refund or replacement, you must contact us within 7 (seven) calendar days of the delivery date shown on your tracking information. Claims submitted after this 7-day window cannot be accepted under any circumstances.

Required Proof

When contacting us, you must provide clear photographic or video evidence documenting the issue. This must include:

Clear photos of the damaged or non-functioning item, photos of the original packaging as it arrived (including any visible damage to the box), a video demonstrating the fault if the item is not working correctly, and your order number.

Claims submitted without sufficient proof cannot be processed. We reserve the right to request additional documentation or images if the evidence provided is unclear or incomplete.

Not Covered

The following are not eligible for refund or replacement:

Damage caused by improper installation, modification of the product, or installation by an unqualified party. Damage caused by accident, misuse, abuse, water ingress from improper sealing, or normal wear and tear. Items that have been installed and subsequently removed, unless the defect was present on arrival. Incorrect fitment where the customer did not verify vehicle compatibility before ordering. Change of mind, or dissatisfaction with appearance, brightness, or color. Claims made after the 7-day notification window has passed.

How to Submit a Claim

Email us at eyelightsusa@outlook.com within 7 days of delivery with your order number, a description of the issue, and the required photographic or video evidence. We will review your claim and respond within 5 business days with next steps.

Shipping Costs

Original shipping costs are non-refundable except in cases where the item arrived damaged or defective. If a return is required, we will provide instructions and cover return shipping for verified damaged or defective items only.